Talk Social to Me and ServiceRocket Partner to Create First Accelerated Adoption Program for Workplace by Facebook Customers

News Image

“With our joint Elevate program, we alleviate common fears that come with unveiling company-wide communication with a blend of technology and response guidance that provides solid guardrails for Workplace customers,” said Carrie Basham Young, CEO and founder of Talk Social to Me

Talk Social to Me, a technology consultancy that helps companies deploy employee communications and social collaboration platforms, and ServiceRocket, a leading provider of Workplace by Facebook apps, bots and automations, today announced that they have partnered to create an accelerated adoption program for regulated and deskless-workforce enterprise customers of Workplace by Facebook. The program, called Elevate, is the first of its kind developed by two official Workplace deployment partners. Elevate will offer Workplace customers access to ServiceRocket’s proprietary Moderation and Insights app alongside Talk Social to Me’s consulting services for critical use cases in compliance management, spontaneous conversation trends, and influencer coaching. With this announcement, ServiceRocket and Talk Social to Me have created the only Workplace add-on service that tailors the platform and “elevates” the experience for companies that require keyword alerting, tighter governance, and behavioral guidance in their communication and collaboration efforts.

Workplace has gained rapid momentum during its first year of operations, having recently announced that 30,000 organizations are using the platform. Many of the largest users of Workplace are well-known organizations in retail, manufacturing and healthcare that employ a substantial deskless workforce. These organizations typically have complex working environments with large populations of hourly and part-time workers, requiring a higher level of supervision. The traditional paradigms of collaboration and community management often don’t perfectly apply. For these companies, customization of Workplace is imperative, ensuring they’re able to effectively address obstacles that have historically slowed adoption of social and communication platforms inside regulated organizations.

“From our work with dozens of Workplace customers, we know that business value is best achieved when companies concerned with HIPAA, employee unions and large hourly populations can discover and respond immediately to business and social conversations,” said Carrie Basham Young, CEO and founder of Talk Social to Me. “With our joint Elevate program, we alleviate common fears that come with unveiling company-wide communication with a blend of technology and response guidance that provides solid guardrails for Workplace customers.”

Workplace’s impressive growth has been accelerated by its unique channel strategy—relying on global partners to provide deployment support. However, most partners typically provide either technology apps or consulting services, making it difficult to holistically address a company’s specific needs. With 25 years of combined industry experience, Talk Social to Me and ServiceRocket are evolving the partner paradigm by offering the best of both in one streamlined package. Elevate will include a one-year license of ServiceRocket’s custom Workplace “Moderate” add-on that mines conversations for custom keywords and high-velocity conversations, as well as Talk Social to Me’s coaching for key leaders on appropriate response behaviors and community management practices for conversations highlighted by the add-on.

“We’re excited to partner with the team at Talk Social to Me. As early partners with Facebook, we share a common passion—helping forward-thinking organizations create business value by connecting systems and people,” said Rob Castaneda, CEO and founder of ServiceRocket. “Together, we’re leveraging the power of apps and bots alongside the best practices of enterprise communication to help world class teams achieve that value.”

“Our partner ecosystem plays a key role in helping customers get the most out of Workplace,” said Frerk-Malte Feller, Director of Strategic Product Development for Workplace. “We are excited that Talk Social to Me and ServiceRocket are joining forces to help organizations foster more collaboration, productivity and transparency.”

ServiceRocket and Talk Social to Me’s Elevate program is available immediately. For more information, please visit: http://www.servicerocket.com/elevate-your-workplace.

About Talk Social to Me

Talk Social to Me is a boutique strategy, consulting and implementation partner for organizations evaluating and deploying enterprise collaboration technologies including Workplace by Facebook. Headquartered in Mill Valley, California, Talk Social to Me brings more than a decade of experience aligning employee “social” platforms with industry-best internal communication programs. For more information, please visit http://www.talksocialtome.com.

About ServiceRocket

ServiceRocket, a leading provider of Workplace by Facebook apps, bots and automations, is trusted by thousands of enterprises, helping them get the most out of their software. Headquartered in Palo Alto, California, with offices around the world, ServiceRocket’s products and services help clients accelerate adoption and create business value for their teams, partners and customers. Learn more at http://www.servicerocket.com/workplace-by-facebook.

Share article on social media or email:

Article Source

Leave a Reply

Your email address will not be published. Required fields are marked *