Sure Fit Home Décor Selects Pulse Commerce and Shopify Plus to Power its Commerce Operations

Sure Fit, Inc. announced today that they have selected Shopify Plus and Pulse Commerce Order Management System (OMS) to jointly power its next-generation omnichannel commerce platform.

Founded in 1914, Sure Fit Inc. is the nation’s most trusted provider of easily-installed furniture covers, slipcovers and decorative accessories. Their products have been sold through leading retailers, such as Macy’s, Target and Walmart, for decades. As their retailers have moved online, Sure Fit has stood beside them, selling through their retailers’ websites as well as their own homegrown flagship ecommerce website.

Online success had recently been a source of growing pain, causing Sure Fit to seek a new ecommerce storefront and an enterprise order management system to handle back-office operations, contact center sales and service, payments processing and compliance tasks.

Sure Fit began to evaluate options and found that, in general, the benefits of a cloud-based ecommerce and order management platform far outweighed the advantages of continuing to control their own homegrown system.

During the course of their systems evaluation, Sure Fit was already changing in a number of other ways too. They acquired a new company and added an additional warehouse. A new CEO came on board. Given all the rapid growth and positive change happening, future needs were hard to predict. Long-term flexibility and scalability from their future solution became increasingly important.

This evolution-in-progress prompted Sure Fit to seek a solution that was flexible enough to meet their current requirements but also agile and nimble to support future needs as they arose. They wanted a proven enterprise order management platform with deep integration with Shopify Plus — one with the capacity and client experience to service the needs of a large, growing, multichannel retailer with omnichannel aspirations.

A few of the most important features they sought included:

  • Tightly integrated ecommerce platform and order management system
  • Robust omnichannel promotion capabilities, including coupons, tiered promotions, flash sales, gift cards, and campaign-level reporting
  • Advanced order management features such as partial shipments, backorders, partial returns, order modifications, return authorizations, partial or full returns, intelligent order routing, and express address entry and pre-emptive verification, Amazon integration, secure payment processing via authorize first capture later
  • Enterprise inventory visibility across multiple locations, enabling a real-time view across the entire organization and sku-level exception reports
  • PCI compliance to protect consumers and the brand
  • EDI integration
  • Powerful contact center and customer service tools

Shopify Plus + Pulse Commerce = Unified Commerce Platform

Sure Fit evaluated numerous ecommerce and order management systems. They were most impressed by the Shopify Plus ecommerce platform — especially its mobile responsive designs, technical support, and dedicated merchant sales manager. One critical deciding factor was the vibrant ecosystem of certified Shopify Partners and Shopify Plus Experts – including Pulse Commerce.

Pulse Commerce was Sure Fit’s top choice for an order and inventory management platform and was the only Shopify Certified option that met all of their order management system and Shopify integration requirements. It was also the platform of choice that was designed to unify a Shopify ecommerce website with their homegrown ERP and fulfillment system, CRM and EDI for both B2C and B2B lines of business.

Shopify integrates seamlessly with Pulse Commerce – making the combined choice an easy one. With a roster of clients including Target, Macy’s, Amazon and Jet, it was important for Sure Fit to create a modern commerce technology stack that can scale and support sales through multiple offline and online channels.

“Pulse Commerce was the only Shopify certified Order and Inventory Management Platform that offered all of the features and capabilities we needed to migrate off our home-grown systems” said Jeffrey Werner, CEO of Sure Fit. “We needed a distributed OMS with robust APIs to create a real-time-view of all orders, inventory, customers, products and promotions across multiple warehouses and sales channels. We were particularly impressed with Pulse Commerce’s collaborative and consultative approach to problem solving and solution development. This move will help us grow and scale on-demand without worrying about technology management or keeping up with innovation.”

Manish Chowdhary, CEO of Pulse Commerce, added, “Shopify Plus and Pulse Commerce, together are democratizing online retail technology, enabling mid-market merchants like Sure Fit to deliver stellar omnichannel services and superior customer experiences, while improving operational efficiency. Our joint solution is a mid-market game changer and we’re looking forward to helping Sure Fit realize the gains quickly.”

About Sure Fit Inc.

Sure Fit Inc. is the nation’s leading provider of ready-made slipcovers and related accessories. The company’s longstanding position as the premier producer of ready-made slipcovers and coordinating accessories is based on its history of providing cost-effective decorative solutions, made to fit, in a broad range of styles to meet the needs of the widest range of purchasers.

About Pulse Commerce

Pulse Commerce is the leading cloud platform for enterprise order & inventory management, empowering retail leaders with unprecedented visibility and control of inventory, orders and customers. Retailers rely on Pulse Commerce to improve order turnaround, increase customer satisfaction, and optimize inventory control and fulfillment costs.

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