Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage

Our new customer found CxEngage to be the only CCaaS solution that provided the breadth and depth of coverage to offer their own customers a comprehensive range of resources to help, as well as a solution with the ability to scale as their business grows.

Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant global adoption of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. In addition to helping its customer service program, the software vendor is committed to outpacing competitors by adopting a cloud-first transformation with innovative, true cloud solutions like CxEngage.

The leading online accounting and payroll software vendor provides the world’s entrepreneurs and business builders with accounting, payroll and payment systems to help advance their businesses. With more than 6,000 agents supporting those customers across 23 countries, the company needed to replace its outdated and inflexible on-premises call center product due to limitations in reporting capabilities and an inability to support global operations. By selecting CxEngage, Serenova’s new customer will see immediate benefits from a robust CCaaS solution that is easy to use and provides unparalleled scalability to solve for complex global deployments. CxEngage’s command and control architecture will improve the customer’s costs across its contact center, advance operational agility, and help deliver exceptional customer…

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