Scivantage Brings Home Gold with Two Wins at the Contact Center World Awards

Scivantage®, a FinTech 100 technology provider of Digital Wealth Management and Cost Basis solutions, was honored on June 23, 2017 with two Contact Center World Awards; Best Technology Innovation Internal Solution and Best Use of Self-Service Technology in Implementation of a Call Center.

North & South Americas Contact Center Masterclass Best Practice Conference is a forum for ideas and best practices from the elite in the region. The conference is a venue for industry leaders to share knowledge and information on key areas of contact center performance, employee engagement, client service, social media and more. The awards presented to Scivantage represent:

  • Best Technology Innovation Internal Solution: this award is given to the Contact Center that can demonstrate creativity through the use of technology to enhance business performance and client service.
  • Best Use of Self-Service Technology in Implementation of a Call Center: this award is presented to call centers that have successfully implemented self service solutions within the past 24 months with proven ROI and can demonstrate increased client satisfaction overall as a result.

To be selected as a finalist for the awards, a panel of judges score and evaluate the content of the award application. Only those who have received the highest score from neutral judges are invited to present at the Regional Event.

“Businesses today need to strive to not just meet, but exceed, client expectations. Scivantage wants to deliver the best support experience in our industry for our Maxit and Wealthsqope clients,” said Jennifer Cosenza, EVP, Business Operations and Services at Scivantage. “Today’s client requirements are more complex. To address these needs and deliver a superior client experience, operations and support must have not only a deep…

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