Pooki’s Mahi® Achieves 96% Customer Retention With Expedited Shipping

Pooki’s Mahi is experiencing steady growth without taking venture funding or a loan and has consistently landed large customer accounts.

Expedited shipping is included in Pooki’s Mahi orders – two days for coffee subscriptions, wholesale coffee club orders and drop ship orders from approved resellers.

Silicon Valley startup Pooki’s Mahi® announced today it achieved 96% customer retention and increased 100% Kona coffee subscription orders by including shipping to the Lower 48 states without charging a membership fee. Pooki’s Mahi is experiencing steady growth without taking venture funding or a loan and has consistently landed large customer accounts.

Pooki’s Mahi Founder/CEO Les Magsalay-Zeller explains, “Pooki’s Mahi customers will pay more to order Kona coffee subscriptions with expedited shipping. Coffee subscribers expect consistency from ordering a subscription, fulfilling the order, and receiving the Kona coffee. Pooki’s Mahi previously used a network of fulfillment centers to distribute 100% Kona coffee pods to retail customers. Repeat customers and coffee subscribers complained receiving Kona coffee subscription orders four or more days.”

The Silicon Valley executive continues, “Pooki’s Mahi re-negotiated existing transportation partnerships and added new partners to meet Pooki’s Mahi expedited shipping requirements. I redesigned coffee subscriptions platform to make it easier for coffee subscribers to buy through tablet, mobile, watch and portable home devices. Order tracking information and daily updates are sent to the customer.”

“Expedited shipping is included in Pooki’s Mahi coffee subscriptions, wholesale coffee club orders and drop ship orders from approved resellers. Pooki’s Mahi averages two days to deliver coffee subscriptions, four days for private label products and up to ten days for international customers,” continues Les Magsalay-Zeller.

The Silicon Valley based startup built processes to automate fulfilling orders from coffee subscriptions and wholesale coffee club customers on a consistent schedule. Pooki’s Mahi Founder/CEO took an analytical approach to measure the new production introduction process and improve inefficient areas in the supply chain. The investment to automate operations inefficiencies within Pooki’s Mahi supply chain paid off.

Pooki’s Mahi coffee subscribers, wholesale coffee club customers expect expedited shipping, best Kona coffee pricing and real time updates to orders. Expedited shipping takes two to three days for orders to arrive. Customers that ordered coffee subscriptions received their orders between one to two days. Pooki’s Mahi wholesale Kona coffee orders average three days to arrive at the final destination. Orders received by 9:00 am PT ship the next business day.

Pooki’s Mahi extended partnership with Fedex as its global transportation carrier. The Silicon Valley based firm added USPS Priority to handle specific regions.

What customers can expect from Pooki’s Mahi Kona coffee subscriptions platform:

  • Expedited shipping included in coffee subscriptions or wholesale coffee club orders.
  • Orders received by 9:00 am PT ship the next business day.
  • Signature required for Kona coffee orders in select zip codes.
  • Tracking information for orders are pushed to the customer.
  • Customers must pay for next day shipping.
  • Pooki’s Mahi does not offer same day shipping.

Pooki’s Mahi passes all additional fees to customers for purchasing 100% Kona coffee pods on retail platforms like Amazon, Walmart, Jet, etc. Customers must pay for expedited shipping. Pooki’s Mahi does not offer same day shipping service. Kona coffee product listings that include shipping takes seven to ten days to arrive. Customers will save more by purchasing Kona coffee subscriptions directly from Pooki’s Mahi.

Pooki’s Mahi manufactures expensive 100% Kona coffee, luxury single-origin coffees in a mesh coffee pod for private label or customers looking for promotional products. Customers looking to pay less than $2.00 per single serve coffee pod are not a fit for the luxury food and beverage brand.

For use in 1.0 and 2.0 single serve coffee makers. Pooki’s Mahi®, Matcha Matcha Man® are registered trademarks of Pooki’s Mahi. The PMO Practice™, Kona KaKao™, and KaKao™ are trademarks of Pooki’s Mahi. New Product Launch Introductions, Go To Market Planning, and supply chain frameworks are protected under VA 1-924-170.

About Pooki’s Mahi:

Pooki’s Mahi® is a Silicon Valley-based high tech company passionate about combining technology, operations excellence and digital marketing to consistently launch the best Kona coffee pods, new private label coffee pods and custom promotional products to market. Pooki’s Mahi is a private label manufacturer offering Hawaiian 100% Kona coffee and award-winning private label teas in sustainable single serves pods. Private label brands partner with Pooki’s Mahi for the efficient supply chain, go to market launch and new product introduction expertise. Since its online launch in 2013, Pooki’s Mahi products have been a favorite of customers, charities, celebrities and athletes and have been featured at red carpet events including Celebrity Gift Suites and athletes and seen on several television shows. Pooki’s Mahi’s mission is to revolutionize the supply chain ecosystem to make it efficient by using technology in bringing the highest quality Kona coffees into the market in a sustainable, compostable cup. Hawaiian coffees are harvested in Hawaii, pod manufactured in USA and distributed to several fulfillment centers in the US.

For more information on Pooki’s Mahi custom private label coffee, pods pricing, tea pods visit http://www.pookismahi.com. Follow Pooki’s Mahi on Instagram, Facebook, or Twitter to keep up with news insights to launching private label products. Visit Pooki’s Mahi online policies to learn about the zero tolerance.

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