Personify’s New Client Success Model Generates Record Number of Implementations in First Half of 2017

Our Personify360 upgrade was completed on time and on budget and it was the smoothest transition we’ve ever experienced.

Personify, the leading solution provider that empowers the best constituent-focused organizations to succeed, reported a record number of completed client upgrades and new implementations in the first half of 2017. Personify’s improved Client Success Model, combined with Personify’s record sales growth in 2016 led to the strong results.

Under Personify’s new Client Success Model, project implementations leverage a best practices mix of agile methodology with the PMI-level project management that has reduced the overall cost and time to upgrade or implement Personify360 by as much as 75%. In addition, Personify reported that total costs for 90% of client projects during the past 12 months came within 10% of the initial estimate provided to clients.

“Two years ago, Personify’s client services team committed itself to transforming the services business to prove to our clients that we not only understand their core business needs, but that we also stand by our commitment to complete on-time, on-budget projects,” said Sarah Schmall, Personify Vice President of Client Success. “We continue to relentlessly analyze every type of project. As a result, we have re-vamped our project methodology and committed to communicating more openly with our clients throughout each step of the process. This, combined with a highly experienced and knowledgeable team, has created an environment of success and resulted in numerous on time and on budget projects with a high level of client satisfaction,” Schmall continued.

“Our Personify360 upgrade was completed on time and on budget and it was the smoothest transition we’ve ever…

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