Customer engagement drives financial performance. This award is a result of CKFI and Comfort Keepers’ dedication to measuring and improving customer engagement.
Plano, TX (PRWEB)
May 31, 2017
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon CK Franchising Inc. (CKFI), the franchisor of the Comfort Keepers® brand, and welcome this organization to the NBRI Circle of Excellence.
“Customer engagement drives financial performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of CKFI and Comfort Keepers’ dedication to measuring and improving customer engagement.”
The NBRI Circle of Excellence Award recognizes organizations that place a high value on employee and customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action to improve. NBRI commends the leadership of these organizations for their commitment to the continuous improvement process and recognizes their achievements with the Circle of Excellence Award.
To qualify for this honor, an organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against its industry, or the organization must improve five or more benchmarking percentiles in total company score over the previous research study.
“For CKFI and Comfort Keepers, client engagement and satisfaction is at the heart of our mission to help seniors age in place as independently and comfortably as possible,” said Sarosh Mistry, Chief Executive Officer, CK Franchising, Inc. “We’re so proud of all of our Comfort Keepers who work so hard to engage with and provide excellent care to their clients.”