Forty 7 Ronin Announces Major Progress in 2017

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New product initiatives, expanded partnerships, new services launches, and especially, the addition of great team members, makes us all feel very optimistic about 2018 and beyond.

Forty 7 Ronin, a rapidly expanding industry leader in contact center and interactive voice response (IVR) design and deployment, today announced continued dramatic growth across every key aspect of its business during the fiscal year ended December 31, 2017.

During 2017, Forty 7 Ronin achieved these notable milestones:

  • Year-over-year revenue growth of 82%
  • Expansion of client base by 23%
  • Addition of several notable partnerships
  • Strengthening of the technical services team with three new experts
  • Launch of three new services initiatives

Forty 7 Ronin was pleased to welcome J.T. Evans as Consultant for Voice Solutions Design; Lyndell “Lyn” Gibson as Consultant for Agile Project Management; and Jason Frohnheiser as Senior Reporting Consultant. Evans, Gibson, and Frohnheiser are important individuals in the company’s ability to add new contact center and IVR services.

The company also launched several partnership initiatives with leading companies like Genesys, Cyara and Data 102. In August, Forty 7 Ronin held a joint online event focused on CX and IVR optimization with Cyara, the market-leading provider of an omnichannel discovery, testing and monitoring SaaS platform. Attendees learned how to provide a great customer experience (CX), delivered quickly, across all channels, including IVRs, web, chat and email.

In mid-2017, Forty 7 Ronin announced its launch of the IVR Performance Tuning QuickStart Service. The QuickStart transcription and tuning services help improve business results; lower operating costs; and defer system replacement. QuickStart has led to notable productivity and customer satisfaction enhancements for early adopters

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In August, the company launched its new JumpStart Program on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The JumpStart Program provides highly experienced developer support to help companies set up a working Genesys lab environment that can be used to test applications, set up a mock environment, practice for certification tests, and more.

According to Mark Stallings, Managing Director of Forty 7 Ronin, “We are extremely pleased with the progress our company made on several fronts during 2017. New product initiatives, expanded partnerships, new services launches, and especially, the addition of great team members, makes us all feel very optimistic about 2018 and beyond.“

About Forty 7 Ronin

Forty 7 Ronin was founded in Colorado in 2011 by senior members of the IVR and speech recognition industry who developed better methods to boost IVR performance. In addition to IVR tuning, the company offers VUI design, IVR development, reporting and analytics, IVR migration, and hosted IVR solutions. It also provides IVR training courses and certifications delivered in a variety of formats, including classroom, onsite and online – using real world examples and scenarios. Visit http://www.forty7ronin.com; call 719-445-8054; or email marketing(at)forty7ronin.com.

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