Bright Pattern Integrates Telegram to Omnichannel Contact Center Software

Along with our other messaging integration such as; WeChat, Viber and Line, Bright Pattern is leading the contact center industry in mobile application channel availability.

Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Telegram, the cloud-based mobile and desktop messaging app with a focus on security and speed. The integration provides contact centers with an additional channel for serving their customers.

Telegram allows users to send messages, as well as video and images over desktop or Android, iOS, Windows Phone and Ubuntu Touch mobile devices. In February of 2016, Telegram had over 100 million monthly active users, sending 15 billion instant messages daily. The application is available in English, Arabic, Spanish, German, Italian, Korean, Dutch, Portuguese and Aragonese. Wide adoption of Telegram continues with nearly 350 thousand new users daily.

Bright Pattern’s integration to the mobile messaging giant proves their determination to lead the contact center industry in messenger application innovation. The continued addition of messaging channels to the Bright Pattern platform aligns with their goal to provide end users with a large variety of communication options making enterprises more approachable to customers and eliminating common frustrations involved in the customer service industry.

“Developing an integration with Telegram was a clear choice based on their world-wide adoption, and the number of enterprises wishing to communicate with customers over instant messengers,” said Konstantin Kishinsky, CEO of Bright Pattern. “Along with our other messaging integration such as; WeChat, Viber and Line, Bright Pattern is leading the contact center industry…

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